Inland Business Systems
  • Inland Business Systems
  • Sacramento, CA, USA
  • DOE
  • Hourly
  • Full Time

Medical, Dental, Vision, RX, Flexible Spending, Life, AD&D, LTD, 401(k) w/match, travel assist, paid holidays

Reporting to the President of Inland Business Systems, the Business Development Coordinator is responsible for managing the Customer Relationship Management (CRM) system on a day-to-day basis. The ideal candidate will be process-oriented, pay close attention to details, and have analytical thinking skills. Additionally, this role will require in-depth knowledge of internal sales, marketing, and business processes.


  • Policing of company data, which is entered by a number of CRM users.
  • Ensuring data is correct across Accounts, Contacts, Opportunities, etc.
  • Identifying & correcting errors made by system users.
  • Communicating errors made by users in a friendly, helpful manner.
  • Checking to ensure that all opportunities are up to date, in real time. 
  • Ensuring all data fields are populated correctly at all times.
  • Reporting improper system usage to senior management.
  • Providing central point of contact for all change requests & system alterations.
  • Creating or updating training manuals, policies, and procedures.
  • Working with senior management to ensure key functionalities are understood.
  • Enforcing new user adoption by monitoring login history.
  • Providing help-desk support for all system users, and escalating to IT if needed.
  • Building custom reports and managing a Dashboard specific to the Sales Force data from the CRM.
  • Maintaining control of access rights, security settings, and user privileges.
  • Preventing unauthorized access from ex-employees VIA de-provisioning.
  • Provisioning all new users, providing system training and customization.
  • Generating detailed process maps for sales, marketing, and business workflows.

Education and Qualifications

  • High school diploma, GED or equivalent required. College degree is preferred.
  • Strong project management, data management, training, and support skills.
  • Ability to develop strong relationships and work with senior level executives.
  • Exceptional written and verbal communication skills.
  • Solid business acumen, and problem-solving skills.
  • Strong computer skills, especially with Microsoft Excel.
  • Effective time management, organization, and leadership skills.
  • Previous Experience with CRM solutions preferred. 

Come join our team! Inland Business Systems, a Xerox Company

We are an Equal Opportunity Employer

Inland Business Systems
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